Details
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Story
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Status: Resolved
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Major
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Resolution: Done
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None
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None
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Software (SOFTWARE)
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HC Sprint-42 (23 Dec - 6 Jan), HC Sprint-43 (11 Jan - 22 Jan), HC Sprint-44 (27 Jan - 10 Feb), Sprint# 45 (Feb 15 - Feb 26)
Description
https://forum.expertflow.com/t/cisco-pcce-hybrid-chat-integration/184
Questions are:
My customer is a Cisco PCCE 12.5 customer and I don’t exactly get what the integration between Hybrid Chat and PCCE is. I saw the following page but things remain unclear to me : http://docs.expertflow.com/chat/latest/agent-platforms/cisco-contact-center-integration 1
1/ Does the integration leverage Task Routing API and ExpertFlow provides with the agent widget to interact with the customer?
2/ Does the integration leverage ECE which mean the interaction is done through ECE widget?
3/ Does the integration leverage Chat channel and ExpertFlow provides with the agent widget to interact with the customer?
4/ Do you leverage PCCE agents, queues and all PCCE objets or is this only a “surfaced” integration?
