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  1. Chat Solution
  2. CSN-4329

Agent with special password cannot login to Agent-gadget via Finesse

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Details

    • Bug
    • Status: Resolved
    • Critical
    • Resolution: Fixed
    • chat 3.10.2
    • chat 3.10.2, chat 3.13.0
    • Agent Gadget
    • None
    • Software (SOFTWARE)
    • HC Sprint-43 (11 Jan - 22 Jan), HC Sprint-44 (27 Jan - 10 Feb)

    Description

      If the agent has a password with special characters such as #?%, login to Agent gadget fails from within Finesse. The Finesse gadget probably doesn't escape sequence the password before forwarding.

      It works fine when the agent login from a web interface.

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            raza.ellahi Raza Ellahi
            jawad.bokhari Jawad Bokhari
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            Dates

              Created:
              Updated:
              Resolved: