[CSN-4383] Configurable Media-blending - Jira

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Type: Story
Status: Resolved
Priority: Critical
Resolution: Fixed
Affects Version/s: None
Fix Version/s: chat 3.13.0
Component/s: communication server
Labels:
- hybrid-chat

Account:
International Projects (InternationalProjects)
Sprint:
HC Sprint-39 (2 Nov - 13 Nov), HC Sprint-40 (19 Nov - 2 Dec)
Epic Link:
MMS Connector

Description

The customer wants to make Finesse Voice always ready. However, we configured the system that during chat voice should not gone to NOT_READY state but now what is happening that the finesse voice is going to NOT_READY state when the chat ends and it is happening with all agents.

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CSN-4382 Document Media Blending option of Communication Server

Resolved

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People

Assignee:: Awais Aslam

Reporter:: Talha Anjum (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 2 Start watching this issue

Dates

Created:: 11/Nov/20 11:45 AM

Updated:: 14/Feb/21 1:08 PM

Resolved:: 14/Feb/21 1:04 PM