Chat routing --> New chats are coming to only 2 agents, until they get busy or becomes Not ready no chat would go to other agents.

4 agents are logged in on default queue and in ready state in sequence i.e. 7003 first goes into ready state then 7004 and so on.

7003
7004
7005
7006

A new chat request is initiated and goes to 7003
Chat gets closed by customer
A new chat request is initiated and goes to 7004
Chat gets closed by customer

A new chat request is initiated and goes to 7003 (It should go to 7005)
Chat gets closed by customer
A new chat request is initiated and goes to 7004 (It should go to 7006)
Chat gets closed by customer