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  1. Chat Solution
  2. CSN-4466

Few agents went into Pending Not Ready state after comm-server restart

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Details

    • Bug
    • Status: Resolved
    • Major
    • Resolution: Done
    • None
    • None
    • communication server
    • None
    • Software (SOFTWARE)
    • Sprint# 46 (3 Mar - 16 Mar)

    Description

      I have started the system and there was no active chat, even no agent was logged in.
      I made changes in configuration for RONA and set the time to 10000 and restarted the comm-server

      When I login some agents, their state is "Pending no ready" e.g. 7003, 7004, 7005 and some of them goes into Not ready state like 7051, 7091 etc.

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            awais.aslam Awais Aslam
            jehanzeb.riaz Jehanzeb Riaz
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              Created:
              Updated:
              Resolved: