Details
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Bug
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Status: Resolved
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Critical
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Resolution: Fixed
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chat 3.14.0
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None
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None
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Software (SOFTWARE)
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Sprint# 47 (22 Mar - 4 Apr)
Description
Facebook Queue is created and the attribute is assigned to agent
SKILL_GROUPS=facebook, FBqueue (CCM Environment variable has this value)
Initiate FB chat request doesn't come to that particular queue rather it is being through in default Queue.
Note: We faced this issue in Telenor and Awais fixed it already)