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  1. Chat Solution
  2. CSN-4754

Chat Server generated two handoff messages

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Details

    • Bug
    • Status: Open
    • Minor
    • Resolution: Unresolved
    • chat 3.13.0, chat 3.15.0
    • None
    • Chat Server

    Description

      When DIRECT_HANDOFF is false and the Bot sends a bot-message or suggestion with empty intents or low confidence, two handoff activity message are generated

      Impact

      There is no business impact. However, the database stores the duplicate event.

      Attachments

        Activity

          People

            rizwan.mahmood Rizwan Mahmood
            jawad.bokhari Jawad Bokhari
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            Dates

              Created:
              Updated: