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  1. Chat Solution
  2. CSN-4766

Customer gadget can't connect to Chat server due to duplicate slash after FQDN

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    Description

      This error appears when we load the agent gadget after HC upgrade to 3.15 release in an HA environment.

      https://FQDN//socket.io/?EIO=3&transport=polling&t=NcnuprE

      There should have been one slash after the FQDN.

      Workaround

      Apply the previous image 3.15.0.TEL-96

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          duplicates

          Bug - A problem which impairs or prevents the functions of the product. CSN-4747 HA--> Getting error on customer side after initiating a chat.

          • Major - Major loss of function.
          • Resolved

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              rizwan.mahmood Rizwan Mahmood
              hassan.saeed Hassan Saeed
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                Created:
                Updated:
                Resolved: