[CSN-4790] Chat was not being routed to agent that has newly assigned agent skills until we restart MRE - Jira

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Details

Type: Bug
Status: Open
Priority: Major
Resolution: Unresolved
Affects Version/s: chat 3.17.0, chat 3.18.0
Fix Version/s: None
Component/s: communication server
Labels:
- hybrid-chat

Account:
Software (SOFTWARE)
Sprint:
Sprint# 52 (14 Jun - 25 Jun), Sprint# 53 (30 Jun - 13 Jul), Sprint# 54 (19 Jul - 30 Jul), Sprint# 55 (4 Aug - 17 Aug), Sprint# 59 (October 13 – 26), Sprint# 60 (Nov 1-12)
Epic Link:
Product Bugs Phase 4

Description

Note: I assigned an agent skill to supervisor in UMM and verified that it is being shown in MRE-UI during the load test.. but the chat is not being routed to that agent until we restart MRE

comm-server and chat server Logs are attached for that particular conversation ID.

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chat server logs.txt
17 kB
23/Jun/21 6:49 PM
comm server logs.txt
31 kB
23/Jun/21 6:49 PM

Activity

People

Assignee:: Awais Aslam

Reporter:: Jehanzeb Riaz

Votes:: 0 Vote for this issue

Watchers:: 4 Start watching this issue

Dates

Created:: 23/Jun/21 6:49 PM

Updated:: 01/Dec/21 11:23 AM

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36m