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  1. Chat Solution
  2. CSN-4872

[USD] Agent become logged out when he opens an attachment file while chat is active.

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Details

    • Bug
    • Status: Open
    • Major
    • Resolution: Unresolved
    • chat 3.16.0
    • None
    • Agent Gadget
    • Software (SOFTWARE)
    • Sprint# 54 (19 Jul - 30 Jul), Sprint# 55 (4 Aug - 17 Aug)

    Description

      Scenario is:
      -Agent is handling an active chat
      -Agent opens an attachment and the file is opened on same tab (Efweb chat).
      -There is no way to go back to the agent panel. If we press the back button then an error message is displayed on screen and the agent has to re-login.

      Attachments

        1. attachment.PNG
          attachment.PNG
          118 kB
        2. error.PNG
          error.PNG
          152 kB

        Activity

          People

            rizwan.mahmood Rizwan Mahmood
            aqsa.naeem Aqsa Naeem
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            Dates

              Created:
              Updated:

              Time Tracking

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                Logged:
                Time Spent - 55 minutes
                55m