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  1. Chat Solution
  2. CSN-4827 Apply Wrap-up and notes
  3. CSN-4932

Push Wrapup during or after chat end

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Details

    • Sub-task
    • Status: Resolved
    • Major
    • Resolution: Fixed
    • None
    • None
    • Agent Gadget
    • None
    • Software (SOFTWARE)
    • Sprint# 57 (8 Sep - 21 Sep), Sprint# 58 (27 Sep - 8 Oct)

    Description

      Agent should be able to push wrapups during chat or at the end of chat
      If Wrapups are selected and chat state changed to CLOSED, wrapups should be pushed automatically.
      If CLOSE_CHAT_DELAY is set to 0, agent won't be able to push wrapups after chat end.

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            rizwan.mahmood Rizwan Mahmood
            rizwan.mahmood Rizwan Mahmood
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            Dates

              Created:
              Updated:
              Resolved:

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                Original Estimate - 1 day Original Estimate - 1 day
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