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  1. Chat Solution
  2. CSN-4939

[HA] Agent can take more than MAX_Tasks after failover in the mentioned scenario

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Details

    • Bug
    • Status: Open
    • Major
    • Resolution: Unresolved
    • chat 3.17.0
    • None
    • communication server, MRE
    • Software (SOFTWARE)
    • Sprint# 54 (19 Jul - 30 Jul), Sprint# 55 (4 Aug - 17 Aug)

    Description

      Scenario:

      • Side A is up , Run renounce script on side B
      • Max tasks = 2
      • Initiate 2 chats , agent state become BUSY
      • Set Agent's state to PENDING NOT READY
      • Run Renounce script on side A and UP the solution on side B
      • Re-login the agent
      • Change Agent's state PENDING NOT READY to ACTIVE
      • Agent can accept one more chat

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            awais.aslam Awais Aslam
            aqsa.naeem Aqsa Naeem
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            Dates

              Created:
              Updated: