Details
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Bug
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Status: Open
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Major
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Resolution: Unresolved
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chat 3.17.0
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None
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Software (SOFTWARE)
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Sprint# 54 (19 Jul - 30 Jul), Sprint# 55 (4 Aug - 17 Aug)
Description
Scenario:
- Side A is up , Run renounce script on side B
- Max tasks = 2
- Initiate 2 chats , agent state become BUSY
- Set Agent's state to PENDING NOT READY
- Run Renounce script on side A and UP the solution on side B
- Re-login the agent
- Change Agent's state PENDING NOT READY to ACTIVE
- Agent can accept one more chat