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  1. Chat Solution
  2. CSN-5022

Calculate estimated position and estimated wait time for a Queue before initiating a task

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Details

    • Story
    • Status: Resolved
    • Major
    • Resolution: Fixed
    • None
    • chat 3.15.3, chat 3.18.0
    • None
    • None

    Description

      Acceptance Criteria

      The EWT API should take the following parameters:

      • SkillGroup / Queue Name - Mandatory -
      • Conversation ID - Optional
      • Task ID - Optional - if specified, the API return the EWT for this queued task. If not specified, the estimated wait time is calculated based on the last task enqueued in the specified queue.
      • Priority - Optional - if specified, the EWT for a new task with the given priority is estimated.
      Implementation

      Updated MRE API documentation is available from Postman.

      Attachments

        Issue Links

          tested by

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5041 Verify wait time is working fine after restarting mre.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5042 Verify estimated position is showing with queue id & task id.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5043 Verify what happens when a task is ended by customer while task is in wait position.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5044 Verify when a task is in wait position and another agent logs in what happens.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5045 Calculate the ewt and position of task which is in wait position when an active chat is transferred to other agent.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5054 Verify ewt and position is shown against queue id and priority number

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5055 Verify ewt through an queue id and empty task id.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5058 Verify that against an new queue ewt and position is shown.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5059 Verify that against an empty queue ewt and position is shown

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5060 Verify against a wrong task id EWT is not shown.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5061 Verify that against a wrong conversation id ewt and position is not shown.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Activity

            People

              awais.aslam Awais Aslam
              awais.aslam Awais Aslam
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              Dates

                Created:
                Updated:
                Resolved:

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