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  1. Chat Solution
  2. CSN-5022 Calculate estimated position and estimated wait time for a Queue before initiating a task
  3. CSN-5027

Estimated Wait Time stops working in case of MRE Failover

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Details

    • Story Bug
    • Status: Resolved
    • Major
    • Resolution: Fixed
    • None
    • None
    • MRE
    • None
    • Software (SOFTWARE)
    • Sprint# 55 (4 Aug - 17 Aug), Sprint# 56 (23 Aug - 3 Sep)

    Description

      Steps to reproduce:

      1. Login an agent and assign him/her max number of allowed tasks, making the agent state BUSY.
      2. Initiate another chat request from the web channel. Estimated Wait Time will appear in the Customer Gadget.
      3. Restart MRE
      4. MRE will stop responding to the Estimated Wait Time request for that chat. One can check in the browser's network console that MRE returns empty JSON in this case

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        Issue Links

          created

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5041 Verify wait time is working fine after restarting mre.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open
          Affects test execution of

          [Zephyr Squad] Test Execution CSN-5041 Verify wait time is working fine after restarting mre. (Chat Solution/chat 3.15.3/Estimated wait time and position for Queue) FAIL

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            People

              umar.ikhlaq Umar Ikhlaq
              awais.aslam Awais Aslam
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              Dates

                Created:
                Updated:
                Resolved: