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  1. Chat Solution
  2. CSN-5037

Finesse SSO Support

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Details

    • Software (SOFTWARE)
    • Sprint# 57 (8 Sep - 21 Sep), Sprint# 58 (27 Sep - 8 Oct), Sprint# 59 (October 13 – 26), Sprint# 60 (Nov 1-12), Sprint# 61 (Nov 17 - Dec 1)
    • 3

    Description

      Use case:

      As a Cisco UCCE SSO-enabled agent, the user should be able to log in to the embedded Cisco Finesse embedded agent gadget. The current implementation HC 3.18 doesn't allow login to HC Agent gadget for an SSO enabled Cisco UCCE agent

      Acceptance Criteria:
      • SSO-enabled login should work for agents using Cisco Finesse.
      • All UCCE versions supporting SSO should work. This story should however be tested with at least Cisco UCCE 12.5.
      Limitations:
      • Direct web-app of the agent gadget may still not work.

       

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          has to be done before

          Story - Created by Jira Software - do not edit or delete. Issue type for a user story. CSN-5655 Merge CSN-5037 - Finesse SSO Support

          • Major - Major loss of function.
          • Resolved

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              awais.aslam Awais Aslam
              awais.aslam Awais Aslam
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              Dates

                Created:
                Updated:
                Resolved:

                Time Tracking

                  Estimated:
                  Original Estimate - 4 days, 2 hours Original Estimate - 4 days, 2 hours
                  4d 2h
                  Remaining:
                  Time Spent - 4 days, 6 hours, 50 minutes Remaining Estimate - 3 days, 3 hours
                  3d 3h
                  Logged:
                  Time Spent - 4 days, 6 hours, 50 minutes Remaining Estimate - 3 days, 3 hours
                  4d 6h 50m