Uploaded image for project: 'Chat Solution'
  1. Chat Solution
  2. CSN-5105

Comm Server caching Agent Password

    XMLWordPrintable

Details

    • Software (SOFTWARE)
    • Sprint# 56 (23 Aug - 3 Sep), Sprint# 57 (8 Sep - 21 Sep)

    Description

      Issue

      Comm Server saves agent credentials in its memory and uses them to authenticate the agent if the agent is already logged-in or the agent service object is already created for that agent id.

      Implementation

      Remove the cache and authenticate via Finesse APIs. The agent cannot log in with an incorrect or old password. However, the agent can log in if the password is changed.

       

      Attachments

        Issue Links

          created

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5282 Verify Agent is logged in and agent's password is changed and agent tries to login with new password.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open
          tested by

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5276 Verify Agent cannot login with incorrect password in Agent-gadget.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5277 Verify Agent cannot login with old password in Agent-gagdet.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5278 Verify Agent can login with changed password in Agent-gadget.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5279 Verify if Agent login with the old password, it will show an error saying invalid credentials.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5280 Verify Agent not get "Subscription failed error" on login with new password.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5282 Verify Agent is logged in and agent's password is changed and agent tries to login with new password.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5283 Verify Agent can login after restarting MRE.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open

          Test - This Issue Type is used to create Zephyr Test within Jira. CSN-5309 Verify if agent password is not showing in Comm-Server logs.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Open
          Affects test execution of

          [Zephyr Squad] Test Execution CSN-5282 Verify Agent is logged in and agent's password is changed and agent tries to login with new password. (Chat Solution/chat 3.15.0/Comm Server Cache) FAIL

          Activity

            People

              awais.aslam Awais Aslam
              awais.aslam Awais Aslam
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: