Details
-
Story
-
Status: Resolved
-
Major
-
Resolution: Fixed
-
None
-
None
-
None
-
Software (SOFTWARE)
-
Sprint# 56 (23 Aug - 3 Sep), Sprint# 57 (8 Sep - 21 Sep), Sprint# 58 (27 Sep - 8 Oct), Sprint# 59 (October 13 – 26), Sprint# 60 (Nov 1-12)
-
3
Description
Scenario:
- Customer initiates a chat via new gadget
- The customer's iPhone screen turns off due to inactivity and the session gets ended.
- Agent accepts the chat request
- Chat status on the agent gadget is already greyed out.
Proposed Solution:
Enable to store cookies/local storage for detecting a mobile device and keeping the session alive.
Issue:
The chat session is closed and appears greyed out to the agent when he accepts the chat if the iPhone screen turns off.
Note:
This scenario is iPhone-specific.
Attachments
Issue Links
- has to be done before
-
-
- Resolved
-
