Agent Gadget stops working if someone tries to login with wrong credentials

Scenario:

1. Login an agent
2. Verify that agent can change his/her state
3. Open agent gadget in another tab and try to log in to the same agent with the wrong credentials
4. It will face SUBSCRIPTION_FAILED error and the first logged in agent gadget also stops working

Reason:

• Chat Server unsubscribes the older agent queue regardless of facing a login error with the new agent queue.

Impact:

The business impact is minor as this issue can appear in the following scenarios:

• Using standalone agents
• Using Finesse agents but accessing the agent gadget outside the Finesse window

This issue never appears when the agent gadget is embedded in Finesse.