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  1. Chat Solution
  2. CSN-5391

Bot connector--> Socket disconnected with reason ping timeout

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Details

    • Bug
    • Status: Re-opened
    • Major
    • Resolution: Unresolved
    • chat 3.18.0
    • None
    • bot-connector
    • Software (SOFTWARE)
    • Sprint# 57 (8 Sep - 21 Sep), Sprint# 58 (27 Sep - 8 Oct)

    Description

      Load test setup

      • 3000 concurrent users
      • rampup delay= 1 sec
      • reply delay 30 sec
      • delete chat delay= 25 min

      Issue Detail

      Getting this error in bot connector logs after 2-3 hours of load test.
      This error occurs because of the AMQ connection ended unexpectedly in the ChatServer or some network glitch.

      [2021-09-23T17:07:43.668] [ERROR] rasabotconnector - Socket disconnected with reason ping timeout
[2021-09-23T17:09:54.540] [ERROR] rasabotconnector - Socket disconnected with reason ping timeout
[2021-09-23T17:10:26.674] [ERROR] rasabotconnector - Socket disconnected with reason transport close
[2021-09-23T17:10:36.280] [ERROR] rasabotconnector - Socket disconnected with reason ping timeout
[2021-09-23T17:11:30.982] [ERROR] rasabotconnector - Socket disconnected with reason ping timeout

      Business Impact

      The Bot Connector automatically reconnects.

      • There's no business impact.
      • There's no impact on the system state.

      Attachments

        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. CSN-5018 HA--> Getting AMQ Controller connection lost in chat server logs during load test.

          • Major - Major loss of function.
          • Open

          Bug - A problem which impairs or prevents the functions of the product. CSN-5905 getting 500 code while sending sendMessage socket event to chat-server

          • Major - Major loss of function.
          • Open

          Activity

            People

              rizwan.mahmood Rizwan Mahmood
              aqsa.naeem Aqsa Naeem
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              Dates

                Created:
                Updated: