Uploaded image for project: 'Chat Solution'
  1. Chat Solution
  2. CSN-5413

[Auto response timer & agent's state]Timer is stopped while switching the tab

    XMLWordPrintable

Details

    • Bug
    • Status: Resolved
    • Major
    • Resolution: Fixed
    • chat 3.18.0
    • None
    • Agent Gadget
    • None
    • Software (SOFTWARE)
    • Sprint# 58 (27 Sep - 8 Oct)

    Description

      Scenario:

      • Initiate a chat from customer
      • Customer sends the message and timer start
      • Agent switch to another tab
      • Timer is stopped
      • After switching back to the same tab(agent's panel) timer starts again

      Attachments

        Activity

          People

            rizwan.mahmood Rizwan Mahmood
            aqsa.naeem Aqsa Naeem
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved:

              Time Tracking

                Estimated:
                Original Estimate - Not Specified
                Not Specified
                Remaining:
                Remaining Estimate - Not Specified
                Not Specified
                Logged:
                Time Spent - 1 hour, 15 minutes
                1h 15m