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  1. Chat Solution
  2. CSN-5418

In customer gadget, "ewt_minute" displayed instead of "minutes" when waiting for an agent.

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Details

    • Software (SOFTWARE)
    • Sprint# 58 (27 Sep - 8 Oct)

    Description

      When a chat is initiated from the customer, and the agent is not accepting it, a message appears on the customer gadget as:

      Actual Statement:

      "Please wait while we are finding an agent for you Your queue position is 1 and the approximate wait time is 2 ewt_minute"

      Whereas the statement should be as

      Expected Statement:

      "Please wait while we are finding an agent for you, your queue position is 1 and the estimated wait time is 2 minutes"

      Problematic Areas:

      • Missing punctuation.
      • Uppercase is used within the sentence.
      • "Estimated" should be used instead of "Approximate"
      • "Minutes" should be used instead of "ewt-minute"

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            rizwan.mahmood Rizwan Mahmood
            alina.waseem Alina Waseem (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: