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  1. Chat Solution
  2. CSN-5819

For MOBILE Customers, Reconnect timeout is not working according to the assigned value

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Details

    • Bug
    • Status: Resolved
    • Major
    • Resolution: Fixed
    • None
    • chat 3.19.0
    • None
    • Software (SOFTWARE)
    • Sprint# 56 (23 Aug - 3 Sep), Sprint# 57 (8 Sep - 21 Sep), Sprint# 58 (27 Sep - 8 Oct), Sprint# 59 (October 13 – 26), Sprint# 60 (Nov 1-12), Sprint# 63 (Dec 22 - Jan 5), Sprint# 64 (Jan 5 - Jan 18)

    Description

      Scenario:

      • Initiate a chat from mobile browser (safari/chrome) for first time
      • Lock the mobile screen
      • Calculate the reconnect timeout
      • Chat will not be ended according to the configured timeout.

      After closing the previous chat ,(without closing the app) re-initiate the same or another chat and repeat the above mentioned scenario. Chat will be ended as per the configured time.

      Attachments

        Issue Links

          clones

          Story Bug - Any bug reported for any particular story should be reported as story bug and added to story CSN-5537 For MOBILE Customers, Reconnect timeout is not working according to the assigned value

          • Major - Major loss of function.
          • Resolved

          Activity

            People

              awais.aslam Awais Aslam
              aqsa.naeem Aqsa Naeem
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              Dates

                Created:
                Updated:
                Resolved: