Details
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Bug
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Status: Re-opened
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Minor
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Resolution: Unresolved
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chat 3.6, chat 3.8, chat 3.9, chat 3.8.3, chat 3.8.1, chat 3.8.4
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None
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CRM Connector (CRMCONNECT)
Description
- Chat is active
- Agent handraise
- supervisor accept handraise request
- supervisor can't add other agent while other agent is in ready state
- Chat gets disappeared on transfer
task is routed to comm-server for conference/transfer chat, comm-server/MRE does not respond