Details
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Bug
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Status: Resolved
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Major
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Resolution: Cannot Reproduce
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chat 3.4, chat 3.6
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None
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CRM Connector (CRMCONNECT)
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Sprint 4 CTI 9 May - 22 May, Sprint 5 CTI 23 May - 5 Jun, Sprint 6 CTI 12 Jun - 19 Jun, Sprint 7 CTI 20 Jun - 3 Jul
Description
Steps:
> Chat is active agent and customer
>Network goes down for a while
> Agent and customer get back active chat on restore network but same accepted chat routes to agent
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-Chat gets disappeared on accepting. It doesn't affect active chat
