[CSN-704] Agent gadget doesn't resume on reconnect network - Jira

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Type: Bug
Status: Resolved
Priority: Minor
Resolution: Cannot Reproduce
Affects Version/s: chat 3.6
Fix Version/s: chat 3.6
Component/s: Agent Gadget
Labels:
- network-failover
- unexpected

Account:
CRM Connector (CRMCONNECT)
Sprint:
Sprint 8 CTI 4 Jul - 17 Jul

Description

Agents are logged in

Agent-1 is in RESERVED state

Agent-2 in READY state

Switch network

Buttons get disabled. Agent can't perform any action

—
Need to re-login agent for further use

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Assignee:: Faisal Nawaz (Inactive)

Reporter:: Faisal Nawaz (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 2 Start watching this issue

Dates

Created:: 22/Feb/19 4:46 PM

Updated:: 21/Aug/23 1:07 PM

Resolved:: 16/Apr/19 4:09 PM