[CSN-996] Chat is not routed to newly created agent in UCCE - Jira

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Details

Type: Bug
Status: Resolved
Priority: Major
Resolution: Duplicate
Affects Version/s: chat 3.6, chat 3.8, chat 3.10.0, chat 3.10.1, chat 3.10.2, chat 3.11, chat 3.12, chat 3.12.1, chat 3.13.0
Fix Version/s: Nov-2023
Component/s: MRE
Labels:

Account:
CRM Connector (CRMCONNECT)

Description

Take the following actions to reproduce the issue

Create Agent in UCCE
Agent synced in UMM
MRE fetch records from UMM by hitting the API
Assign any attribute to this new agent
Login agent on finesse/gadget and initiate chat
The chat will not be routed to that agent without restarting mre-microservice and mre

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Activity

People

Assignee:: Muhammad Ramzan (Inactive)

Reporter:: Tauqeer Nasir (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 4 Start watching this issue

Dates

Created:: 09/Apr/19 7:38 PM

Updated:: 13/Dec/23 8:25 PM

Resolved:: 21/May/21 11:34 AM

Time Tracking

Estimated:

4h

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0m

Logged:

5h