Details
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Test
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Status: Open
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Minor
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Resolution: Unresolved
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None
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None
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None
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CRM Connector (CRMCONNECT)
Description
- ALL components are up
- Chat is active on Agent-1
- Agent-2 is in the ready state
- down mre service
- Agent-1 transfers chat to agent-2
- Chat gets removed from agent-1
- Agent-2 changes state from ready to Not ready
- up mre service
- Agent-2 changes state from not ready to ready
Result
chat transferred on another agent when MREcomes up.
Test Details
Test Executions
Attachments
Issue Links
- created by
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CSN-1995 Wrong chat routes to available agents in following scenario
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- Resolved
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