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CSN-1582
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CSN-1129
EWT gets vanished from customer chat windows if agent goes to Not Ready state after RONA
|
Rizwan Mahmood
|
Jehanzeb Riaz
|
|
Resolved |
Done
|
|
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|
|
|
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CSN-1543
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CSN-1129
Customer Gadget --> EWT and Position is not added into translation file
|
Awais Aslam
|
Jehanzeb Riaz
|
|
Resolved |
Fixed
|
|
|
|
|
|
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CSN-1382
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CSN-1129
Calculate and return EWT on header type EWT event
|
Awais Aslam
|
Muhammad Ramzan (Inactive)
|
|
Resolved |
Done
|
|
|
|
|
|
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CSN-1370
|
CSN-1129
Active chat event handler
|
Awais Aslam
|
Muhammad Ramzan (Inactive)
|
|
QA-Ready |
Fixed - Pending SQA
|
|
|
|
|
|
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CSN-1349
|
CSN-1129
R&D Understanding of EWT calculations
|
Muhammad Ramzan (Inactive)
|
Muhammad Ramzan (Inactive)
|
|
Resolved |
Done
|
|
|
|
|
|
|
CSN-1162
|
CSN-1129
customer gadget UI updates to show EWT
|
Masood Farooq Malik
|
Jawad Bokhari
|
|
Resolved |
Done
|
|
|
|
|
|
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CSN-1161
|
CSN-1129
[customer API] Poll EWT after x seconds / minutes
|
Jehanzeb Riaz
|
Awais Aslam
|
|
In-QA |
Unresolved
|
|
|
|
|
|
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CSN-1160
|
CSN-1129
[mre] Calculate Avg Talk Time in MRE
|
Awais Aslam
|
Awais Aslam
|
|
Resolved |
Done
|
|
|
24/May/19
|
|
|
|
CSN-1159
|
CSN-1129
[reporting connector] Implement Average Talk Time API
|
Awais Aslam
|
Awais Aslam
|
|
QA-Ready |
Fixed - Pending SQA
|
|
|
|
|
|
|
CSN-1158
|
CSN-1129
[Spike] Address EWT Implementation Concerns
|
Awais Aslam
|
Awais Aslam
|
|
Resolved |
Done
|
|
|
|
|