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T Key Summary Assignee Reporter P Status Resolution Created Updated Due Development
Story Bug CSN-1582

CSN-1129 EWT gets vanished from customer chat windows if agent goes to Not Ready state after RONA

Rizwan Mahmood Jehanzeb Riaz Major Resolved Done  
Story Bug CSN-1543

CSN-1129 Customer Gadget --> EWT and Position is not added into translation file

Awais Aslam Jehanzeb Riaz Major Resolved Fixed  
Sub-task CSN-1382

CSN-1129 Calculate and return EWT on header type EWT event

Awais Aslam Muhammad Ramzan (Inactive) Major Resolved Done  
Sub-task CSN-1370

CSN-1129 Active chat event handler

Awais Aslam Muhammad Ramzan (Inactive) Major QA-Ready Fixed - Pending SQA  
Sub-task CSN-1349

CSN-1129 R&D Understanding of EWT calculations

Muhammad Ramzan (Inactive) Muhammad Ramzan (Inactive) Major Resolved Done  
Sub-task CSN-1162

CSN-1129 customer gadget UI updates to show EWT

Masood Farooq Malik Jawad Bokhari Minor Resolved Done  
Sub-task CSN-1161

CSN-1129 [customer API] Poll EWT after x seconds / minutes

Jehanzeb Riaz Awais Aslam Major In-QA Unresolved  
Sub-task CSN-1160

CSN-1129 [mre] Calculate Avg Talk Time in MRE

Awais Aslam Awais Aslam Major Resolved Done 24/May/19
Sub-task CSN-1159

CSN-1129 [reporting connector] Implement Average Talk Time API

Awais Aslam Awais Aslam Major QA-Ready Fixed - Pending SQA  
Sub-task CSN-1158

CSN-1129 [Spike] Address EWT Implementation Concerns

Awais Aslam Awais Aslam Major Resolved Done  

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