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- CSN-5680
Existing chats are not being routed to agents in case of closing agent browser and restarting MRE - CSN-5474
Agent Gadget doesn't show UNKNOWN state after Chat Server Failover - CSN-5414
Timer color turned into blue while doing back and forth browser refresh - CSN-5395
Some chats remain active in database - CSN-5381
Active chats are varying after system failover - CSN-5317
If we restart machine, docker service or sometime while down the bot, Rasa DB goes into restarting state - CSN-5206
Connection b/w Mongo and db-connector is not being established after reboot the solution or anytime during load test execution. - CSN-5203
Chat server returns the text 'Bot is not available' after failover. - CSN-5032
[HA] Bot doesn't not respond to some chats after failover. - CSN-5021
[HA] - Chat Server sending empty refId with "Bot is not available" message - CSN-4939
[HA] Agent can take more than MAX_Tasks after failover in the mentioned scenario - CSN-4906
Message Retry limit - CSN-4498
Agent's "Active" state gets stuck on restarting Comm-server in a particular scenario - CSN-3898
Same time stamp is being shown against messages on customer gadget after chat server failover. - CSN-3405
Verify that agent is in busy state and pending not ready is set, agent closes the browser and mre is restored. - CSN-3404
Verify that agent is in busy state and pending not ready is set, agent closes the browser and comm server is restored. - CSN-3403
Verify that agent is in busy state and pending not ready is set, agent closes the browser and chat server is restored. - CSN-3402
Verify that chats are active and pending not ready is set, agent closes the browser and mre is restored. - CSN-3401
Verify that chats are active and pending not ready is set, agent closes the browser and comm server is restored. - CSN-3400
Verify that chats are active and pending not ready is set, agent closes the browser and chat server is restored. - CSN-3399
Verify that the state of agent is Pending Not Ready if Agent closes the browser and Login again in Finesse when in Busy state. - CSN-3398
Verify that the state of agent is Pending Not Ready if agent closes the browser and Login Again in Finnese if more that one chats are active. - CSN-3397
Verify that the state of agent is Pending Not Ready after the failover of MRE when the state of agent is set to Pending Not Ready in Busy State. - CSN-3396
Verify that the state of agent is Pending Not Ready after the failover of comm server when the state of agent is set to Pending Not Ready in Busy State. - CSN-3395
Verify that the state of agent is Pending Not Ready after the failover of chat server when the state of agent is set to Pending Not Ready in Busy State. - CSN-3394
Verify that the state of agent is Pending Not Ready after the failover of Comm server when more than one chats are active. - CSN-3393
Verify that the state of agent is Pending Not Ready after the failover of MRE when more than one chats are active. - CSN-3392
Verify that the agent state is Pending Not Ready after the failover of chat server on more than one active chats. - CSN-3246
Chat server doesn't close chats whose customer left when chat server was down - CSN-2609
File Engine Failover->>Error message is not properly handled on Agent gadget side when file is sent. - CSN-2598
Verify that when SMPP_System_ID= -1, sms connector dont retry to connect with smpp server - CSN-2597
Verify that when SMPP_System_ID=0, sms connector dont retry to connect with smpp server - CSN-2596
Verify that sms-connector builds connection when smpp server is down. - CSN-2595
Verify that sms-connector builds connection with smpp server on restore of smpp server - CSN-2594
Agent Gadget->> On Chat Server Failover, history messages shows to Agent & Customer. - CSN-2569
Sms Connector doesn't connect to Smpp Gateway if Smpp gateway is unavailable on start of Sms Connector - CSN-2555
Comm-Server is in inconsistent state during testing on failover - CSN-2484
Chat Server Failover -->Same chat is active on two agents in following scenario - CSN-2483
Agent is not being logged out in following scenario - CSN-2478
On Cisco UCM extension out-of-service, the agent doesn't logout when using outside Finesse. - CSN-2420
Viber & Facebook-> Multiple error messages shows on ActiveMQ Restore.See description for scenario. - CSN-2000
[Finesse Failover] - Agent's state for chat doesn't interrupt when voice call comes in - CSN-1999
Reporting Issue -> NULL shows in Queue name and Queue ID in following scenario - CSN-1995
Wrong chat routes to available agents in following scenario - CSN-1920
Chat Failover ->Special characters are being shown against customer name - CSN-1533
History messages show to customer on chat server restore - CSN-1360
on restarting machine, reporting connector creates multiple AMQ consumers - CSN-1359
On restarting the machine, the chat solution doesn't work. - CSN-1193
Agent goes in UNKNOWN state fro Chat MRD from INTERRUPTED when comm-server comes up after fail-over - CSN-1191
Chat is routing on agent after chat server fail-over and it is even closed from customer gadget.
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Issues which are closed can be reopened.","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"green"}}\">Closed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/down.png\" value=\"10000\" title=\"On-hold\" data-simple-status=\"{"id":"10000","name":"On-hold","description":"when the task is onhold due to anything like technical resource availability, pending on some other internal/external tasks, awaiting customer feedback etc.","iconUrl":"/images/icons/statuses/down.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"yellow"}}\">On-hold</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/document.png\" value=\"10001\" title=\"Refinement\" data-simple-status=\"{"id":"10001","name":"Refinement","description":"Previously known as Pipeline\\r\\nNon-planned, not immediate task","iconUrl":"/images/icons/statuses/document.png","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Refinement</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"10002\" title=\"Done\" data-simple-status=\"{"id":"10002","name":"Done","description":"","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"green"}}\">Done</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"10003\" title=\"To Do\" data-simple-status=\"{"id":"10003","name":"To Do","description":"","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">To Do</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10206\" title=\"Dev-Ready\" data-simple-status=\"{"id":"10206","name":"Dev-Ready","description":"This status is managed internally by JIRA Software","iconUrl":"/","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Dev-Ready</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10205\" title=\"Discovery\" data-simple-status=\"{"id":"10205","name":"Discovery","description":"Previously known as Unscheduled","iconUrl":"/","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Discovery</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10408\" title=\"In-Review\" data-simple-status=\"{"id":"10408","name":"In-Review","description":"when the implementation is ready for review by peers, the lead, or the PO","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"yellow"}}\">In-Review</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10504\" title=\"Backlog\" data-simple-status=\"{"id":"10504","name":"Backlog","description":"","iconUrl":"/","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Backlog</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/status_generic.gif\" value=\"11300\" title=\"Completed\" data-simple-status=\"{"id":"11300","name":"Completed","description":"This was auto-generated by JIRA Service Desk during workflow import","iconUrl":"/images/icons/status_generic.gif","statusCategory":{"id":3,"key":"done","colorName":"green"}}\">Completed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11402\" title=\"In-QA\" data-simple-status=\"{"id":"11402","name":"In-QA","description":"To show QA tasks in progress","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"yellow"}}\">In-QA</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11700\" title=\"Pending-Customer\" data-simple-status=\"{"id":"11700","name":"Pending-Customer","description":"This is a sort of on-hold type of status.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Pending-Customer</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11701\" title=\"Release-Ready\" data-simple-status=\"{"id":"11701","name":"Release-Ready","description":"A stream-aligned team will mark a JIRA issue Release-Ready when it has been feature tested following the new DevOps strategy https://expertflow-docs.atlassian.net/wiki/spaces/EF/pages/2000166/Product+Development+Process#DevOps-Strategy","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":3,"key":"done","colorName":"green"}}\">Release-Ready</option>\n </select>\n </div>\n \n","validSearcher":true,"isShown":true},"labels":{"name":"Label","viewHtml":" <div class=\"searcherValue\">\n \n <label 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0.3
0