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- CSN-1629
Language is not changing in Agent Gadget in case of Chinese and German language. - CSN-1587
AGENT_ALIAS=FirstName is configured in chat server but Agent full name is showing to customer in activity message . See attached screenshot - CSN-1586
EWT and Position is not shown if Agent is not available.... EWT should be shown with Position 1 in this scenario. - CSN-1585
Chat Request will remain in Queue forever if agent is not available and no EWT and Position is shown, however if chat is initiated in default Queue, if will closed after some time (configurable) - CSN-1582
EWT gets vanished from customer chat windows if agent goes to Not Ready state after RONA - CSN-1581
Customer Initiated a chat but EWT was not showing (while agent was busy) - CSN-1579
Reporting Issue -> Wrong values are being shown in reporting db - CSN-1577
Facing error on customer gadget - CSN-1574
Mre-Microservice is not creating AMQ consumer while solution is up and running - CSN-1573
Database connector doesn't build connection with mongodb - CSN-1570
Deployment: deployed solution with core configuration but showing other components in Exited state - CSN-1569
Customer Gadget not working on Internet Explorer 11 - CSN-1567
Queue stats --> Not Ready etc are not shown if multiple queues are assigned to an agent. - CSN-1566
Emoji's head cuts on its way to customer gadget when agent sends it. - CSN-1565
Duplicate Chat Initiated on Agent side by same number. See description - CSN-1564
A task is moved to offered state from waiting state, still EWT is showing 1 min and position 1 to customer - CSN-1561
Agent Gadget UI Issue -> See attached screenshot - CSN-1560
Suppress all console.log statements in customer gadget and agent gadget for production - CSN-1557
Agent Gadget ->Bell is not ringing on arrive chat in Firefox browser - CSN-1554
Date is shown multiple times. See screenshot - CSN-1553
Customer Gadget ->EWT shows 1 min against each new en-queued chat - CSN-1550
Extension field shows text from browser input form, overlapping on 'Extension label' - CSN-1546
Arabic language is not support for chat history and special characters are shown in chat history. - CSN-1545
Agent Gadget--> Label on mouse hover over clock icon is shown as "chatdetails.load-history" - CSN-1544
Deployment --> Arabic language configurations are not added into Customer and Agent Gadget env files. - CSN-1542
Same chat request on 2 ready agents. See Description - CSN-1541
Profile Dummy Image Bubble is not consistent or of same size in Customer Gadget. - CSN-1539
After Chat is initiated customer gadget displays 'Agent-x joined' repeatedly. - CSN-1538
Extra Space in Emoji Section Box in Agent gadget. - CSN-1537
Chat is getting disappeared from agent interface.(please see scenario in description) - CSN-1536
Character count decrement is not working for Emojis - CSN-1535
UI improvements for Customer gadget - CSN-1532
Messages are being shown on agent/customer gadget in reverse order wrt time on chat server restore - CSN-1531
Chat solution 3.7 was deployed on rig but have to kill umm for working solution. - CSN-1530
Message notifications from agent are sent to customers who are not in the chat. - CSN-1529
Chat history inside Agent gadget- Channel is not mentioned with history messages - CSN-1527
Chat history inside Agent gadget -> History don't show in descending order by date-wise - CSN-1526
Chat history inside Agent gadget - emojis don't show proper in history messages - CSN-1525
RONA doesn't occur in following scenario - CSN-1524
Agent's message is being shown multiple times by clicking history retrieve icon - CSN-1523
Close Browser by Customer-> chat initiated again by customer->agent dont accepts->session ends->agent accepts request->no chat inititated. - CSN-1522
Chat history button becomes black on continuous clicking, as a result agent gadget get stuck. - CSN-1521
Deployment Issue --> Some extra images of node are being shown .see attached screenshot - CSN-1520
Calculated EWT is wrong - CSN-1517
Database-connector creates multiple AMQ consumers - CSN-1516
Chat gets disappeared from supervisor on accept chat - CSN-1514
Chats are getting missed in following scenario - CSN-1512
Tasks are being enqueued in database two time in following scenario - CSN-1511
Customer Gadget --> EWT and Position is being shown as 0 if the chat is being sent to agent... - CSN-1509
Ringing on arrive chat doesn't stop while agent has accepted the chat in rare cases
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aui-field-issuetype\" >\n <label for=\"searcher-type\">Type</label> <select class=\"select js-default-checkboxmultiselect\"\n id=\"searcher-type\"\n multiple=\"multiple\"\n name=\"type\"\n data-max-inline-results-displayed=\"100\"\n data-placeholder-text=\"Find Issue Types...\">\n <optgroup>\n \n <option class=\" \"\n id=\"type_-2\"\n title=\"All Standard Issue Types\"\n value=\"-2\">All Standard Issue Types</option>\n \n <option class=\" \"\n id=\"type_-3\"\n title=\"All Sub-Task Issue Types\"\n value=\"-3\">All Sub-Task Issue Types</option>\n </optgroup>\n\n <optgroup label=\"Standard Issue Types\">\n \n <option class=\" imagebacked 16010 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=10903&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_1\"\n title=\"Bug\"\n value=\"1\">Bug</option>\n \n <option class=\" imagebacked 16010 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=10907&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_6\"\n title=\"Epic\"\n value=\"6\">Epic</option>\n \n <option class=\" imagebacked 16010 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=10911&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_2\"\n title=\"New Feature\"\n value=\"2\">New Feature</option>\n \n <option class=\" imagebacked 16010 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=10900&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_11300\"\n title=\"Spike\"\n value=\"11300\">Spike</option>\n \n <option class=\" imagebacked 16010 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=10915&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_7\"\n title=\"Story\"\n value=\"7\">Story</option>\n \n <option class=\" imagebacked 16010 \"\n 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3.18.0\" title=\"chat 3.18.0\">chat 3.18.0</option>\n <option value=\"id:chat 3.18.1\" title=\"chat 3.18.1\">chat 3.18.1</option>\n <option value=\"id:chat 3.18.2\" title=\"chat 3.18.2\">chat 3.18.2</option>\n <option value=\"id:chat 3.18.3\" title=\"chat 3.18.3\">chat 3.18.3</option>\n <option value=\"id:chat 3.18.4\" title=\"chat 3.18.4\">chat 3.18.4</option>\n <option value=\"id:chat 3.18.5\" title=\"chat 3.18.5\">chat 3.18.5</option>\n <option value=\"id:chat 3.19.0\" title=\"chat 3.19.0\">chat 3.19.0</option>\n </optgroup>\n <optgroup label=\"Released Versions\">\n <option value=\"id:3.12.1.NHCAP.1.1.0\" title=\"3.12.1.NHCAP.1.1.0\">3.12.1.NHCAP.1.1.0</option>\n <option value=\"id:3.9.1.IAM.1.1.0\" title=\"3.9.1.IAM.1.1.0\">3.9.1.IAM.1.1.0</option>\n <option value=\"id:3.9.1.PTCL.1.1.0\" title=\"3.9.1.PTCL.1.1.0\">3.9.1.PTCL.1.1.0</option>\n <option value=\"id:3.9.1.PTCL.1.2.0\" title=\"3.9.1.PTCL.1.2.0\">3.9.1.PTCL.1.2.0</option>\n <option value=\"id:3.9.3.PTCL.1.0.0\" title=\"3.9.3.PTCL.1.0.0\">3.9.3.PTCL.1.0.0</option>\n <option value=\"id:3.9.4.PTCL.1.0.0\" title=\"3.9.4.PTCL.1.0.0\">3.9.4.PTCL.1.0.0</option>\n <option value=\"id:30 Nov 2018\" title=\"30 Nov 2018\">30 Nov 2018</option>\n <option value=\"id:9-Oct\" title=\"9-Oct\">9-Oct</option>\n <option value=\"id:chat 1.0\" title=\"chat 1.0\">chat 1.0</option>\n <option value=\"id:chat 1.5\" title=\"chat 1.5\">chat 1.5</option>\n <option value=\"id:chat 2.0\" title=\"chat 2.0\">chat 2.0</option>\n <option value=\"id:chat 3.0\" title=\"chat 3.0\">chat 3.0</option>\n <option value=\"id:chat 3.1\" title=\"chat 3.1\">chat 3.1</option>\n <option value=\"id:chat 3.10.0\" title=\"chat 3.10.0\">chat 3.10.0</option>\n <option value=\"id:chat 3.10.1\" title=\"chat 3.10.1\">chat 3.10.1</option>\n <option value=\"id:chat 3.10.2\" title=\"chat 3.10.2\">chat 3.10.2</option>\n <option value=\"id:chat 3.10.3\" title=\"chat 3.10.3\">chat 3.10.3</option>\n <option value=\"id:chat 3.11\" title=\"chat 3.11\">chat 3.11</option>\n <option value=\"id:chat 3.12\" title=\"chat 3.12\">chat 3.12</option>\n <option value=\"id:chat 3.12.1\" title=\"chat 3.12.1\">chat 3.12.1</option>\n <option value=\"id:chat 3.13.0\" title=\"chat 3.13.0\">chat 3.13.0</option>\n <option value=\"id:chat 3.13.1\" title=\"chat 3.13.1\">chat 3.13.1</option>\n <option value=\"id:chat 3.14.0\" title=\"chat 3.14.0\">chat 3.14.0</option>\n <option value=\"id:chat 3.15.0\" title=\"chat 3.15.0\">chat 3.15.0</option>\n <option value=\"id:chat 3.15.1\" title=\"chat 3.15.1\">chat 3.15.1</option>\n <option value=\"id:chat 3.15.3\" title=\"chat 3.15.3\">chat 3.15.3</option>\n <option value=\"id:chat 3.15.4\" title=\"chat 3.15.4\">chat 3.15.4</option>\n <option value=\"id:chat 3.15.5\" title=\"chat 3.15.5\">chat 3.15.5</option>\n <option value=\"id:chat 3.15.9\" title=\"chat 3.15.9\">chat 3.15.9</option>\n <option value=\"id:chat 3.16.0\" title=\"chat 3.16.0\">chat 3.16.0</option>\n <option value=\"id:chat 3.2\" title=\"chat 3.2\">chat 3.2</option>\n <option value=\"id:chat 3.4\" title=\"chat 3.4\">chat 3.4</option>\n <option value=\"id:chat 3.5\" title=\"chat 3.5\">chat 3.5</option>\n <option value=\"id:chat 3.6\" title=\"chat 3.6\">chat 3.6</option>\n <option value=\"id:chat 3.6-rc2\" title=\"chat 3.6-rc2\">chat 3.6-rc2</option>\n <option value=\"id:chat 3.6-rc3\" title=\"chat 3.6-rc3\">chat 3.6-rc3</option>\n <option value=\"id:chat 3.6-rc4\" title=\"chat 3.6-rc4\">chat 3.6-rc4</option>\n <option value=\"id:chat 3.6.1\" title=\"chat 3.6.1\">chat 3.6.1</option>\n <option selected=\"selected\" value=\"id:chat 3.7\" title=\"chat 3.7\">chat 3.7</option>\n <option value=\"id:chat 3.7.1\" title=\"chat 3.7.1\">chat 3.7.1</option>\n <option value=\"id:chat 3.8\" title=\"chat 3.8\">chat 3.8</option>\n <option value=\"id:chat 3.8.1\" title=\"chat 3.8.1\">chat 3.8.1</option>\n <option value=\"id:chat 3.8.2\" title=\"chat 3.8.2\">chat 3.8.2</option>\n <option value=\"id:chat 3.8.3\" title=\"chat 3.8.3\">chat 3.8.3</option>\n <option value=\"id:chat 3.8.4\" title=\"chat 3.8.4\">chat 3.8.4</option>\n <option value=\"id:chat 3.8.5\" title=\"chat 3.8.5\">chat 3.8.5</option>\n <option value=\"id:chat 3.8.6\" title=\"chat 3.8.6\">chat 3.8.6</option>\n <option value=\"id:chat 3.8.8\" title=\"chat 3.8.8\">chat 3.8.8</option>\n <option value=\"id:chat 3.9\" title=\"chat 3.9\">chat 3.9</option>\n <option value=\"id:chat 3.9.1\" title=\"chat 3.9.1\">chat 3.9.1</option>\n <option value=\"id:chat 3.9.2\" title=\"chat 3.9.2\">chat 3.9.2</option>\n <option value=\"id:chat 3.9.3\" title=\"chat 3.9.3\">chat 3.9.3</option>\n <option value=\"id:chat 3.9.4\" title=\"chat 3.9.4\">chat 3.9.4</option>\n <option value=\"id:ef v1\" title=\"ef v1\">ef v1</option>\n <option value=\"id:Nov-2023\" title=\"Nov-2023\">Nov-2023</option>\n <option value=\"id:sms-connector-12.3\" title=\"sms-connector-12.3\">sms-connector-12.3</option>\n <option value=\"id:twilio-mock-1.0\" title=\"twilio-mock-1.0\">twilio-mock-1.0</option>\n <option value=\"id:UMM-13.3\" title=\"UMM-13.3\">UMM-13.3</option>\n </optgroup>\n </select>\n </div>\n ","jql":"fixVersion = \"chat 3.7\"","validSearcher":true,"isShown":true},"assignee":{"name":"Assignee","editHtml":"\n \n <div class=\"field-group aui-field-userlist\" >\n <label for=\"searcher-assigneeSelect\">Assignee</label> <fieldset rel=\"assignee\" class=\"hidden user-group-searcher-params\">\n </fieldset>\n <select class=\"js-usergroup-checkboxmultiselect\" multiple=\"multiple\" id=\"assignee\" name=\"assignee\" data-placeholder-text=\"Enter username or group\">\n <optgroup>\n <option class=\"headerOption\" data-icon=\"http://project.expertflow.com:8080/secure/useravatar?size=xsmall&avatarId=10123\" value=\"empty\" title=\"Unassigned\">Unassigned</option>\n </optgroup>\n <optgroup>\n </optgroup>\n </select>\n <input type=\"hidden\" name=\"check_prev_assignee\" value=\"true\">\n </div>\n \n","validSearcher":true,"isShown":true},"status":{"name":"Status","editHtml":"\n <div 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From here issues are either marked assigned or resolved.","iconUrl":"/images/icons/statuses/reopened.png","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Re-opened</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/down.png\" value=\"10000\" title=\"On-hold\" data-simple-status=\"{"id":"10000","name":"On-hold","description":"when the task is onhold due to anything like technical resource availability, pending on some other internal/external tasks, awaiting customer feedback etc.","iconUrl":"/images/icons/statuses/down.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"yellow"}}\">On-hold</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/document.png\" value=\"10001\" title=\"Refinement\" data-simple-status=\"{"id":"10001","name":"Refinement","description":"Previously known as Pipeline\\r\\nNon-planned, not immediate task","iconUrl":"/images/icons/statuses/document.png","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Refinement</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"10002\" title=\"Done\" data-simple-status=\"{"id":"10002","name":"Done","description":"","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"green"}}\">Done</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"10003\" title=\"To Do\" data-simple-status=\"{"id":"10003","name":"To Do","description":"","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">To Do</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10206\" title=\"Dev-Ready\" data-simple-status=\"{"id":"10206","name":"Dev-Ready","description":"This status is managed internally by JIRA Software","iconUrl":"/","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Dev-Ready</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10205\" title=\"Discovery\" data-simple-status=\"{"id":"10205","name":"Discovery","description":"Previously known as Unscheduled","iconUrl":"/","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Discovery</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10408\" title=\"In-Review\" data-simple-status=\"{"id":"10408","name":"In-Review","description":"when the implementation is ready for review by peers, the lead, or the PO","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"yellow"}}\">In-Review</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10504\" title=\"Backlog\" data-simple-status=\"{"id":"10504","name":"Backlog","description":"","iconUrl":"/","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Backlog</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/status_generic.gif\" value=\"11300\" title=\"Completed\" data-simple-status=\"{"id":"11300","name":"Completed","description":"This was auto-generated by JIRA Service Desk during workflow import","iconUrl":"/images/icons/status_generic.gif","statusCategory":{"id":3,"key":"done","colorName":"green"}}\">Completed</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11402\" title=\"In-QA\" data-simple-status=\"{"id":"11402","name":"In-QA","description":"To show QA tasks in progress","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"yellow"}}\">In-QA</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11700\" title=\"Pending-Customer\" data-simple-status=\"{"id":"11700","name":"Pending-Customer","description":"This is a sort of on-hold type of status.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"blue-gray"}}\">Pending-Customer</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"11701\" title=\"Release-Ready\" data-simple-status=\"{"id":"11701","name":"Release-Ready","description":"A stream-aligned team will mark a JIRA issue Release-Ready when it has been feature tested following the new DevOps strategy https://expertflow-docs.atlassian.net/wiki/spaces/EF/pages/2000166/Product+Development+Process#DevOps-Strategy","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":3,"key":"done","colorName":"green"}}\">Release-Ready</option>\n </select>\n </div>\n \n","validSearcher":true,"isShown":true}}}
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0.3
0